Refund and Returns Policy

How can I return the defective item to ADAWALLPAPER ?

Please contact us before returning a defective item to receive the return shipping address and other instructions. ADAWALLPAPER will not be responsible for returned items without notifying us in advance.

Below are some further suggestions and important reminders:

1. Keep all the packaging materials and shipping notes, which may be necessary for processing your return request;
2. After mailing back the product, please send us the tracking number and a copy of the shipping receipt; if we can not receive this information, we will have to wait until when the product arrives in our warehouse.
3. Refunds will be arranged to the same payment method you used to place this order. The maximum amount of refund is the amount that we have received of your payment.
4. You can refuse to sign for a package if you notice it is broken or open. Accepting a broken or damaged package can affect your return request;
5. We can arrange a refund or a replacement of the product after receiving the defective item;
6. Please place a note inside the return package by including the following details (this will accelerate your return request).

Please Note:

1. Once your request has been approved, our customer service will offer you the return address (not the location address or the parcel address).
2. Please send the item back to the return address as soon as possible and then send us the tracking number.
3. Items must be received unused, undamaged and in original package. All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the defects you reported.
4. We reserve the right not to process the refund if your request not be approved or items returned in an unacceptable condition.

Any purchase on adawallpaper.co.uk indicates that you have read, understood and agreed with our Cancellation & Return Policy stated above. ADAWALLPAPER reserves the right to make changes and/or improvements to this policy. Any changes will be updated on the forum or the relevant section of our help centre.
shipping Time:
2 to 14 business days for premade items.
2 to 4 weeks for CUSTOMISED & TAILORED items.

Please Note:
A. Processing Time for delivery is calculated from the time you paid and the order is verified (verification Email will be sent after payment confirmed).
A confirmation Email will be sent informing the updated Estimated Delivery Time.

B. We provide a range of shipping methods depending on the product category and the region.
Wallpaper installation Manuel.

Wallpaper can take a room from drab to fab in a matter of moments.
You’ve picked your style and pattern, now it’s time to cover your walls.

There are three main symbols for paste instructions although, in Europe, you are less likely to come across the third of these. It is extremely important that you take note of your paper’s paste symbol as not following the instructed paste instructions can cause bubbles, creases, the wallpaper to not stick correctly, the design to expand on the wall and cause expansion bubbles and even tearing to your wallpaper.

Paste the Paper – This is the most common paste symbol that you will see. Paste the paper is the process of applying the paste directly to the back of the wallpaper, leaving it for its soak time then applying the pasted strip onto the wall. For information on paste the paper and tips on how to avoid some common mistakes, check out our previous blog post which covers these issues.

Paste the Wall – Paste the wall is a more recent addition to the wallpaper world. With much easier application, no need for soak times and less risk of errors, this is an increasingly popular wallpaper type. Paste the wall is exactly what it sounds like; you apply the paste directly to the wall then fix the paper on top. Paste the wall wallpaper will often be found with non-woven wallpapers.

Ready Pasted – Ready pasted is not as common in the UK but you might occasionally come across it. This paper has already been pasted and needs dipping into a water tray to activate the paste before it can be hung.

we recommend you please get the wallpaper done by the experts to reduce errors.

1- Measure and cut wallpaper to the correct lengths.
2- Apply adhesive to the wall.
3- Hang the lengths to achieve a straight and smooth finish on walls and around corners.
4- Tackle awkward areas like radiators, windows, light switches, plug sockets and door frames